Step 1 · 5 minutes
The Decision Latency Audit.
List five decisions. For each one: the date it was needed, and the date it was made — or “not yet.” The gap between those two dates is decision latency, and it is often the clearest sign of hidden friction.
DECISION 1
List five decisions to continue.
Nothing is stored unless you ask for a copy.
Step 3 · Worksheet
The Hidden Friction Map.
Take any decision from your audit and map the friction underneath it. Answer in your own words — bring your answers to a call and we will work through them together.
What is the decision, in one sentence?
What matters on each side — and where do those things compete?
What is the smallest reversible step you could take this week?